Call Center Representative
Company: Atlas Restaurant Group
Location: Baltimore
Posted on: April 18, 2024
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Job Description:
The RoleThe Call Center Reservationist is the first contact for
our guest's, duties include: answeringquestions about the
restaurants, booking dinner reservations, anticipating guest needs
and meetingor exceeding those needs, responding to and resolving
guest inquires and complaints, andcoordinating with other
departments to ensure guests feel well-cared for and valued. This
personshould be very comfortable interacting with guests and
potential clients in a highly professionalmanner.The RewardsJoining
Atlas Restaurant Group is more than a job. We are one of the
fastest-growing companies inBaltimore and we care about the city.
You will interact daily with ownership and members of thesenior
management team. We will work with you to establish yourself and
will support your interest ingrowing your career.We offer:? Job
training and excellent internal growth opportunities? Food and
drink tasting and education? Health, Dental and Vision Insurance,
401K and EAP? Restaurant discountsThe RequirementsAs a
Reservationist Specialist, we would love you to have:? Availability
on Weekends. Shifts are from 9 AM to 5 PM? Maintain a personal
demeanor that is friendly, cheerful, and courteous at all times.?
Ensure that all guests feel welcomed to the property.? Generate
reservations for all restaurants, confirmation calls, and guest
follow up calls? Ensure guest satisfaction by responding to guest
inquiries with accurate information and apositive attitude.? Answer
inquiries pertaining to restaurant hours, menus, entertainment, and
travel directions.? Welcome and effectively resolve guest
questions, issues, and complaints with supervisorassistance as
needed.? Provide constant and consistent communication with other
departments andsupervisors/managers in order to ensure guest
satisfaction.? Experience with Microsoft Office (Word, Excel, Power
Point), Open Table and Gmail PI2c04b8327203-25660-33849365
Keywords: Atlas Restaurant Group, Eldersburg , Call Center Representative, Other , Baltimore, Maryland
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