Technical Solutions Engineer III

Company: Zoom Information, Inc.
Location: Washington
Posted on: May 3, 2025

Job Description:

Bethesda, Maryland, United States; Vancouver, Washington, United States; Waltham, Massachusetts, United StatesAs a Technical Solutions Engineer, you'll play a vital role in enhancing customer experiences with ZoomInfo's cutting-edge products, including Copilot. You'll tackle complex technical challenges (L3 support), develop automation tools, and collaborate with Engineering, L2 Support, and Product teams to improve platform stability and performance.What You'll Do:

• Troubleshoot & Resolve - Diagnose and resolve complex technical issues (L3 support) across ZoomInfo's platform.
• Collaborate with Engineering - Work closely with EngDev to debug and enhance product stability.
• Automate & Optimize - Build internal tools and automate processes to improve efficiency.
• Customer Advocacy - Partner with Sales and Customer Success to design tailored solutions.
• Knowledge Sharing - Maintain technical documentation and best practices.
• Product Influence - Provide insights to shape product enhancements and features.What You'll Bring:Bachelor's degree in Computer Science, Software Engineering, or related field.5+ years in technical support, solutions engineering, or software development.Strong troubleshooting skills in SaaS platforms, APIs, and cloud applications.Knowledge of networking, authentication (OAuth, SAML, SSO), and data integrations.Strong communication and problem-solving mindset in a fast-paced environment.Why Join ZoomInfo?
• Competitive Pay & Growth - Career advancement with mentorship and leadership opportunities.
• Cross-Team Collaboration - Work closely with Engineering, Product, and Support teams.
• Comprehensive Benefits - Health, wellness, equity, and a supportive company culture.Join us and help shape the future of technical solutions at ZoomInfo!Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.$110,400 - $151,800 USDAbout us:ZoomInfo (NASDAQ: ZI) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
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Keywords: Zoom Information, Inc., Eldersburg , Technical Solutions Engineer III, IT / Software / Systems , Washington, Maryland