Service Contract Scheduler
Company: ARK Systems
Location: Baltimore
Posted on: April 3, 2026
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Job Description:
Job Description Job Description ARK Systems is looking for an
Service Contract Scheduler for our Columbia office UP TO $1,000
SIGN-ON BONUS! Duties/Responsibilities: Receives and processes
calls and tickets for testing, service/repairs internally and from
customers. Assists in the review of testing certification reports
for noted deficiencies found during routine testing Schedule/
coordinate with assigned testing staff and service dispatch for
technicians to complete approved work Coordinate with third party
vendors when necessary to acquire applicable pricing, testing and
technical assistance. Address customer concerns and complaints and
have the ability to resolve the matters in the best interest of the
customer and the company. Open and closes work orders, update
customer notes, etc. Assist with communications with field staff as
needed Assist with contracts and testing invoicing Customer support
and satisfaction liaison Possess the ability to work harmoniously
within the Contracts and service area and provide administrative
customer support functions of all types and levels. All other
duties as assigned Required Skills/Abilities: Work requires
continual attention to detail in composing, typing and proofing
materials, establishing priorities, and meeting deadlines. Must
have a positive and respectful attitude and maintain good working
relationships with management staff and employees. Business school,
Associate’s degree or equivalent experience and knowledge is
required. Education and Experience: Must have knowledge of office
administrative procedures and knowledge of use and operation of
standard office equipment, at a level generally acquired through 3
years related experience. Analytical ability is required in order
to gather and summarize data, find solutions to various
administrative problems and prioritize work. Good oral/written
communication skills are necessary. Must be able to work in a high
volume/fast paced environment and handle multiple tasks. Should be
comfortable answering a phone and making calls for potential
entirety of shift. Physical Requirements: Working in an office
environment with a computer and other business technology Must be
able to lift up to 20 lbs. ZR
Keywords: ARK Systems, Eldersburg , Service Contract Scheduler, Administration, Clerical , Baltimore, Maryland
