Senior Specialist
Company: ABM Industries
Location: Baltimore
Posted on: April 17, 2024
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Job Description:
Pay Range: $21.00- $28.00 Per Hour The pay listed is the hourly
range or the hourly rate for this position. A specific offer will
vary based on applicant's experience, skills, abilities, geographic
location, and alignment with market data. Shift: FLEXIBLE Mon-Fri
7:00am-7:00pm (Must overlap between day & afternoon shift hours)
+On-Call +Emergencies (As needed) Benefit Information:ABM offers a
comprehensive benefits package. For information about ABM's
benefits, visit ABM 2024 Employee Benefits - Staff & Management.
Position Summary Details:The Senior Specialist is responsible and
accountable for the day-to-day operational and administrative
activities at multiple schools, as assigned, within the district.
Manages, leads, supervises given resources (personnel, materials,
equipment & budget) to ensure conformance to requirements
contracted between this ABM and client. Develops and implements
cost control measures and level of service standards to ensure
compliance with customer specifications / contract requirements for
assigned school buildings. Hires, on boards, and trains new
employees. Oversees inspections, quality control measures and
inventory control of equipment and supplies for the assigned school
buildings. The Senior Specialist will travel within 40 building on
the campus and 1 additional location less than 10 miles from main
campus for all janitorial services compliance. Essential Duties: -
Comply with, and assure that, TEAM Members assigned always comply
with ABM's safety standards and protocols and take swift corrective
action when informed of any instance of 'non-compliance'. (Daily) -
Conducts the ABM Monthly Safety Training module, ensuring that all
TEAM Members participate in the monthly safety training and the
monthly safety training roster is submitted to the District Manager
NLT COB 20th of the month. (Monthly) - Ensure that TEAM Members
assigned are ALWAYS in full compliance with ABM policies and
procedures to include, but not limited to wearing the proper
uniform, properly displaying ABM ID Badge while on duty, using
Personal Protection Equipment (PPE) and that TEAM Members are in
full compliance with all federal state local government regulations
and clients' directives, and take swift corrective action when
informed of any instance of 'non-compliance. (Daily) - Manage,
coordinate, supervise making sure that all cleaning services in the
'scope of work' is being performed at assigned school buildings as
contracted, and to standards as set forth by the client and take
swift action when notified of any failure to meet standards.
Inspect to be sure the "Cleaner's Checklist" is attached to the ABM
Cleaner's Cart and used by the Cleaner as a reference guide for the
contracted 'scope of work' and that the "LEAD's Checklist" is on
h/her person and used by the LEAD as a reference guide as the LEAD
inspects the TEAM's performance of work. (Daily) - Conducts no less
than five (5) "Quality of Service Inspections" and no less than two
(2) "SWOP" report, per duty day, at randomly picked assigned school
buildings, using, completing, and uploading, the approved ABM
Quality Inspection Report / SWOP Report. (Daily) - Develop and
submit a Corrective Action Plans (CAP) within 24 hours when
informed by the District Director of single or multiple
deficiencies at an assigned school building and follow up on the
submitted 'prevention plan' of the CAP regularly to prevent
repeating deficiency(ies). (Daily) - Actively monitor and control
supplies, equipment, and personnel resources necessary to ensure
that customer specifications, contract requirements and ABM
standards are met, while making sure that 'intended profit margin'
are met, watching that all spending, including the use of the ABM
Credit Card for purchases, is necessary, justified and authorized
by the District or Regional Directors. (Daily) - Actively monitor,
inspect, and account for all ABM equipment located at assigned
school building, making sure that all equipment is in safe, working
condition and that assigned equipment is being used properly,
taking swift corrective action when informed of any instance of
abusing or improperly using assigned equipment. (Daily) -
Conducting complete inventory of assigned equipment, logging the
inventory data on the 'Equipment Spreadsheet' located on the
I-Drive NLT the last day of the month and taking immediate action
when a piece of assigned equipment is missing or in need of repair.
(Monthly) - Interact with assigned TEAM members, obtaining feedback
on services and needs that a TEAM Member has; manage (anticipate,
troubleshoot and resolve) potential problems and concerns that may
negatively affect safety, contract requirements, scope of work
and/or ABM's cleaning standards at an assigned school building.
Conduct the 'Daily Huddle' per SOP. (Daily) - Ensure that all
required and necessary paperwork, documentation, and logs,
regarding Personnel Resources, to include, but not limited to new
hires, terminations, change forms, disciplinary actions are
complete, accurate, and submitted to proper authority on time. -
Ensure that individual payroll for all TEAM Members (ABM &
Contractors) is complete, accurate and submitted on time, updating
the "Budget Spreadsheet" on the I-Drive, reviewing the Budget
Spreadsheet weekly for errors, correcting errors NLT COB on each
Friday of the month: Contract Emp's timecard submitted NLT COB
Fridays, and ABM Members timecards submitted NLT 12:00 noon on
Mondays. - Ensure ABM TEAM Members assigned use the E-Pay system to
clock in and out during the duty day, and Contractor Team Member
properly log in & out, immediately correcting open or unresolved
punches or log issues. (Daily) - Ensure that all physical security
protocols are enforced and complied with, to include accounting for
issued keys (logged in / out daily & accounted for keys at the end
of every shift; and all doors are locked, secured and then checked
by shaking doors from the outside prior to leaving the property at
the end of the shift. - Meet all taskers, suspense, and directives
issued by the Regional Director and/or the District Director,
making sure that the response to the tasker, suspense and/or
directive is complete, accurate and submitted on time. - All other
duties as assigned by the District or Regional Manager are
performed in accordance with given directions. Minimum Requirements
High School diploma or GED required. College degree preferred.
Minimum of three years of supervisory experience in a
service-related field with high customer/client contact. Strong
service/quality attitude. Ability to plan, organize, prioritize,
and achieve effective time management. Ability to work under
pressure and meet established goals and objectives. Sense of
urgency & ability to meet deadlines; self-directed. Valid MVR
(motor vehicle record) The company has reviewed this job
description to ensure that essential functions and basic duties
have been included. It is not intended to be construed as an
exhaustive list of all functions, responsibilities, skills, and
abilities. Additional functions and requirements may be assigned by
supervisors as deemed appropriate.
Keywords: ABM Industries, Eldersburg , Senior Specialist, Accounting, Auditing , Baltimore, Maryland
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