Sales and Service Specialist
Company: Disability Solutions
Location: Baltimore
Posted on: May 4, 2024
Job Description:
Value PropositionOur values define us and our inspires us to Our
employees are the heart and soul of our company, and every success
we experience begins with them. Together we are committed to making
a positive impact in our We champion a culture of and . We promote
a digitally enabled work environment to continuously enhance the
experience of our OverviewCross Keys Financial Center in Baltimore
City, Baltimre County MD. Full-time position, approx. 40
hours/week, with days and hours varying based on branch need. Must
be available to be scheduled around branch operation hours.The
Sales and Service Specialist is responsible for providing an
exceptional Financial Center customer experience by handling every
customer need from service to sales with passion and enthusiasm.
Provide customers with a one stop experience to fulfill all of
their financial needs from account opening and maintenance to
processing transactions. Focus on customer-centric conversations to
deepen relationships and become a trusted advisor. Actively promote
a variety of banking solutions to enhance a customer's service
experience and achieve their financial goals. Time spent in various
aspects of this universal role will vary depending upon Financial
Center traffic and customer needs.Responsibilities
- Assist clients with teller transactions accurately and in
accordance with bank policy and procedure.
- Drive proactive sales/referral conversations through internal
and outbound interactions including outbound calling, appointment
setting, and effective lobby engagement.
- Advance personal knowledge of sales techniques and utilize the
CRM (Customer Relationship Management) system and other resources
to foster relationship building conversations with customers and
ensure a consistent approach to new customer onboarding and
expanding existing relationships.
- Provide ongoing support to customers regarding products and
services. Open new accounts, perform customer maintenance requests,
assist with operational activities and responsibilities, and
maintain flexibility between performing sales and teller
transactions.
- Manage risk by maintaining compliance with applicable
regulations and Fulton policies and procedures, while demonstrating
sound judgment within established limits.
- Leverage practical knowledge and understanding of digital
solutions and technology to support customers and solve
problems.QualificationsEducationHigh School Diploma or equivalent.
(Required)Experience1 or more years customer service or sales
experience. (Required)6 to 12 months cash handling experience.
(Preferred)This role may perform other job duties as assigned by
the manager. Each employee of the Organization, regardless of
position, is accountable for reading, understanding and acting on
the contents of all Company-assigned and/or job related Compliance
Programs, regulations and policies and procedures, as well as
ensure that all Compliance Training assignments are completed by
established due dates. This includes but is not limited to,
understanding and identifying compliance risks impacting their
department(s), ensuring compliance with applicable laws or
regulations, and escalating compliance risks to the appropriate
level of management.Pay TransparencyTo provide greater transparency
to candidates, we share base salary ranges on all job postings
regardless of state. We set standard salary ranges for our roles
based on the position, function, and responsibilities, as
benchmarked against similarly sized companies in our industry.
Specific compensation offered will be determined based on a
combination of factors including the candidate's knowledge, skills,
depth of work experience, and relevant licenses/credentials. The
salary range may vary based on geographic location.The hourly rate
for this position is $17.75 - $24.18.BenefitsAdditionally, as part
of our Total Rewards program, Fulton Bank offers a comprehensive
benefits package to those who qualify. This includes medical plans
with prescription drug coverage; flexible spending account or
health savings account depending on the medical plan chosen; dental
and vision insurance; life insurance; 401(k) program with employer
match and Employee Stock Purchase Plan; paid time off programs
including holiday pay and paid volunteer time; disability insurance
coverage and maternity and parental leave; adoption assistance;
educational assistance and a robust wellness program with financial
incentives. To learn more about your potential eligibility for
these programs, please visit .EEO StatementFulton Bank ("Fulton")
is an equal opportunity employer and is committed to providing
equal employment opportunity for all qualified persons. Fulton will
recruit, hire, train and promote persons in all job titles, and
ensure that all other personnel actions are administered, without
regard to race, color, religion, creed, sexual orientation,
national origin, citizenship, gender, gender identity, age, genetic
information, marital status, disability, covered veteran status, or
any other legally protected status. Sponsorship StatementAs a
condition of employment, individuals must be authorized to work in
the United States without sponsorship for a work visa by Fulton
Bank currently or in the future.
Keywords: Disability Solutions, Eldersburg , Sales and Service Specialist, Sales , Baltimore, Maryland
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