Bilingual Healthcare Navigator
Company: Athena Consulting
Location: Rockville
Posted on: May 4, 2024
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Job Description:
*Bilingual Healthcare Navigator*ATHENA Consulting is an
award-winning staffing firm serving state and local governments.
Our mission is to make lives better! We make our Clients Lives
Easier by engaging and supporting them and partnering with them to
be the most knowledgeable staffing partner. We make our Employees
Lives Better by identifying and cultivating their talents and
matching these talents with our customers needs. ATHENA places a
high value on customer service, accountability, and getting the job
done.POSITION SUMMARY:We are currently recruiting for a bilingual
Healthcare Navigator. This full-time position pays $*31.00* per
hour and is located in Montgomery County MD (offices in Silver
Spring, Rockville, and Germantown).*Employees assigned to this
position are subject to Union membership, fees, and dues in
accordance with the collective bargaining agreement, and employment
with ATHENA may be conditioned upon participation in clients Union.
*_**THIS IS A COVID SAFE POSITION AND REQUIRES APPLICANTS/EMPLOYEES
TO BE FULLY VACCINATED. ** _*DESCRIPTION:*This position provides
health insurance education, eligibility, and enrollment
assistancefor the following programs available through the Maryland
Health Connection:Medicaid, Maryland Childrens Health Plan (MCHP),
Qualified Health Plans (QHP) andStand-Alone Dental Plans (SADP).
This includes outreach and public education,completing and
processing applications, facilitate selection of QHP,
documentretrieval/submission, appropriate referrals to other
agencies, and post-enrollmentsupport.*JOB RESPONSIBILITIES:*1.
Provides outreach, education and in-person enrollment support for
currently uninsured,undeserved and underrepresented populations at
DHHS locations or communitylocations in Montgomery County2.
Obtains/maintains state certification to serve as a Navigator.
Demonstrates advanced knowledgeof Maryland's electronic enrollment
system. Maintains expertise in all health insurance
affordabilityprograms and meet cultural competency standards.3.
Represents the Montgomery County Connector Entity in a professional
and knowledgeablemanner while assisting the public with eligibility
determination, plan selection, documentretrieval/submission,
application for federal tax subsidies and cost-sharing assistance;
Medicaidand Maryland Children's Health Plan (MCHP) determinations,
and Qualified Health Plan (QHP)enrollment through the Maryland
Health Connection marketplace.4. Facilitates plan selection based
on the needs of the individual/family seeking health
insurancecoverage, correctly assessing tax implications and premium
and cost-sharing requirements, timelyapplication submission,
renewal as well as disenrollment processes.5. Serves as a resource
to Montgomery County Connector Entity colleagues as well as
partnerorganization counterparts; providing guidance as needed to
efficiently and effectively resolve clientchallenges and systems
issues.6. Participates in educational workshops, outreach and
speaking events to raise awareness andpromote health coverage
options available through Maryland Health Connection.7. Actively
contributes to the successful implementation of program activities:
Accurately completesdaily site surveys/data requests, responds to
electronic communication and voicemails in a timelymanner; attends
and participates in Montgomery County Connector Entity meetings;
successfullymanages operations at designated work site as needed;
represents the Connector Entity in apositive/professional manner at
all times.8. Completes all administrative duties in a timely
manner. Collects client surveys/feedback at theconclusion of an
enrollment session. Submits bi-weekly timesheets and monthly
reimbursementrequests (if applicable). Provides information needed
to escalate cases to the MHBE.9. Provides referrals to appropriate
agencies, including the Attorney General's Health Educationand
Advocacy Unit (HEAU) and the Maryland Insurance Administration
(MIA), for applicants andenrollees with grievances, complaints,
questions or the need for other social services.10. Provides all
information and services in a manner that is culturally and
linguistically appropriateand ensures accessibility for individuals
with disabilities throughout Montgomery County.11. Provides
on-going support to clients related to these functions.12. Assists
with other duties as assigned or as needed to support program
goalsRequirements*MINIMUM QUALIFICATIONS:** Bachelor's Degree or an
equivalent combination of education and related experience may be*
substituted.* At least 2 years of experience working directly with
clients, customers or in community outreach rolepreferred*
Experience in benefit eligibility/enrollment and/or work experience
as an Enrollment ServicesRepresentative required.season.* Must be
available to work nights and weekends for outreach events and
during the open enrollment* Previous experience within the
insurance industry highly desired.* Possesses the ability to
interact professionally with co-workers and clients.* Ability to
communicate effectively (written and verbal).* Proficient in
Microsoft Office Suite (including Word, Excel, Outlook).* Able to
excel independently as well as in a team environment* Bilingual
proficiency in Spanish preferred* Must be able to pass background
check and have reliable transportation*Physical Requirements:**
Prolonged periods of sitting at a desk and working on a computer.*
Must be able to lift and move up to 25 pounds at times.* Standard
hours of work are Monday through Friday, 8:00 am 5:00 pm, however,
evening and weekend hours will be required during Open Enrollment.*
Travel may be required up to 10% of the time.*Successful ATHENA
employees will display the following characteristics:** You strive
to be the best in your field currently and in the future.* You like
to make your employer look good.* You find solutions, where others
only see problems.* You are proactive, you make and meet
commitments, and you perform your duties exceedingly well.* You are
aware of the employers needs at all times and are well-versed in
what you personally and ATHENA can offer them as a whole.* You have
the ability to work with diverse, integrated, deliverable-driven
teams to accomplish the larger mission.*The benefits of working for
ATHENA include:** Support from a team of professionals committed to
making your life better.* Medical, dental, and vision insurance.*
Medical and dependent flexible spending account.* Pet insurance.*
Mass transportation benefits for the Maryland and Washington, D.C.
area.* 401k with a generous employer match.* Easy to use employee
self-serve HR portal.* Paid time off varies by contract be sure to
inquire with your Recruiter.* Holiday pay varies by contract be
sure to inquire with your Recruiter.The statements in this Job
Posting are intended to describe the general nature and minimum
level of work required. The content should not be construed as a
complete list of all duties, responsibilities, and skills required
to meet the criteria for this position. Upon request, reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions._Application for employment is
not intended to and does not create a contract or offer of work and
if hired, employment with the company is on an at-will basis and
could be terminated at the will of either party.__ATHENA Consulting
LLC does not discriminate in hiring based on federally protected
classifications including but not limited to race, color, religion,
national or ethnic origin, sex, sexual orientation, gender identity
or expression, age, disability, protected veteran status, marital
status or other characteristics protected by law. Equal Opportunity
Employer/Protected Veterans/Individuals with
Disabilities._#ATHENAJOBSJob Type: Full-timePay: $31.00 per
hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Flexible
spending account* Health insurance* Paid time off* Vision
insuranceSchedule:* Monday to Friday* Weekends as neededEducation:*
Bachelor's (Preferred)Experience:* Community Outreach: 1 year
(Preferred)Language:* Spanish (Preferred)Work Location: In personby
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Keywords: Athena Consulting, Eldersburg , Bilingual Healthcare Navigator, Other , Rockville, Maryland
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