Assistant Store Manager MD
Company: Westminster Store (Westminster, Maryland)
Location: Baltimore
Posted on: May 4, 2024
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Job Description:
Our regional headquarters are located in beautiful Frederick
Maryland where the region is currently comprised of 9 retail
stores, 2 warehouse locations and has roughly 300 employees. We
hope to expand our retail footprint and believe we have capacity
for upwards of 15-20 stores within our territory.
This is a unique opportunity to work in a smaller region, but have
the support and infrastructure of one of the largest Goodwill's in
the network, Goodwill of Central and Northern Arizona (GCNA). After
the merger in 2020, Goodwill of Monocacy Valley has been able to
grow retail revenue and stabilize operations with the support of
GCNA's innovative best practices.
200 Baltimore Boulevard Westminster Maryland, 21157,Position
Description:
Leads the daily operations of the sales floor at a Retail Store
location for Goodwill of Central and Northern Arizona (GCNA) and
its affiliated entities to help fund the Goodwill mission of ending
unemployment. Assists with leading production room as appropriate.
Key responsibilities include people leadership, store operations,
customer service, financial management, inventory control, donation
processing, and training and development of store Team Members.
Essential Duties and Responsibilities:
Develops and executes retail operations plan to achieve daily,
monthly, quarterly, and yearly goals for operating income, revenue,
and production.
Monitors product levels (floor work, as-is, recycle, trash,
seasonal back stock) daily to achieve bottom line sales budget
against targets.
Ensures payroll costs and operating costs are managed to
budget.
Ensures Team Members deliver excellent customer service to donors
and customers.
Works to de-escalate customer situations while finding an
appropriate solution.
Ensures store locations are clean, well-kept, and reflect the
Goodwill brand appropriately.
Partners with community businesses and organizations to promote
Goodwill mission.
Serves as a Goodwill ambassador to the community.
Leads the day-to-day operations of the sales floor.
Ensures that Retail Store Associates and Customer Service Manager
are well-trained and fulfill their duties and responsibilities.
Acts as a key holder for the store, closing shift manager, and
backup to the Store Manager.
Processes complex sales transactions, including customer
returns.
Ensures that Team Members are operating per company standards and
procedures.
Will need to travel to other GCNA locations in order to assist
other stores and to attend personal training and development
classes.
Transfers to different stores at any given moment due to business
needs.
Partners with support areas (Asset Protection, Human Resources,
Safety, Finance, etc.) to further business goals and ensure
compliance with applicable policies, procedures, and
regulations.
Builds a high-performing team.
Responsible for performance management (coaching, discipline,
performance improvement plans, and annual reviews), staffing,
compensation, and development of Team Members.
Plays critical role in driving company culture change efforts and
change management processes.
Models Goodwill Core Values - Trust, Collaboration, Engagement,
Ownership, and Innovation.
Performs other related duties, as assigned.
Minimum Qualifications (Education, Experience, Skills):
High School Diploma, GED, or equivalent work experience
One-year work experience in Retail Management required
One-year customer service experience required
Proficient in Microsoft Office Suite
Ability to pass a background check and drug screen, where
applicable for position
Ability to speak and read English proficiently
You will be eligible for a comprehensive Total Rewards package, 1st
of the month following 60 days of employment that includes the
following:
5 Medical Plans
Employer Funded Health Reimbursement Account (HRA)
3 Dental Plans
Vision Plan
401K (Immediate participation upon hire)
Employer Paid Life Insurance
Employee Assistance Program (EAP)
Paid Time Off; Sick and Vacation
Paid Holidays
These are just a few highlights of our key benefit offerings!
Goodwill endeavors to make our website accessible to any and all
users. If you would like to contact us regarding the accessibility
of our website or need assistance completing the application
process, please contact HR Services at 602-535-4000, option 5, or
Recruiting@goodwillaz.org. We consider applicants for all positions
without regard to race, color, religion, sex, sexual orientation,
national origin, age, marital or veteran status, the presence of a
non-job related medical condition or disability, or any other
legally protected status. We will make reasonable accommodation and
modification, including adaptive devices, to assist any person with
a disability to apply for and, if hired, to perform the duties the
position they seek. Assistance could include help in completing
on-line application as well as providing alternative communication,
e.g., Braille and Large Print.
PHISHING SCAM WARNING: Goodwill of Central and Northern
Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV")
are among several companies recently made aware of a phishing scam
involving con artists posing as hiring managers recruiting via
email, text and social media. The imposters are creating misleading
email accounts, conducting remote "interviews," and making
artificial job offers in order to collect personal and financial
information from unsuspecting individuals. Please note that
GCNA/GIMV only use company email addresses, which contain
"@goodwillaz.org" or @gimv.org", to communicate with candidates via
email. The company also uses secure tools on our website to receive
data from applicants and would never ask them to submit their
personal banking information to apply for an open job. If you are
contacted by someone about an open job at GCNA/GIMV, please verify
the domain of the sender's email address and that they are asking
you to apply on this website. If you believe you have been a victim
of a phishing scam, please visit the Department of Homeland
Security's Cyber Smart website
(https://www.cisa.gov/be-cyber-smart/campaign) to learn how to
report it.
Keywords: Westminster Store (Westminster, Maryland), Eldersburg , Assistant Store Manager MD, Executive , Baltimore, Maryland
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